Customer Service Representatives
We are actively seeking to hire a few customer service representatives to work with us to help us evolve to a vast global presence. customer service representatives at ACEE Construction help resolve customer complaints via phone, email, mail, or social media. Use telephones to reach out to customers and verify account information. Greet customers warmly and ascertain problem or reason for calling. Assist with placement of orders, refunds, or exchanges
Position Summary: Process incoming phone orders from Brady’s diverse client base. Uncover customer’s additional safety product and service needs through an intuitive approach to customer service. Address customer inquiries and execute a best in class customer experience.
Essential Duties and Responsibilities:
-Achieve conversion and revenue targets on orders.
-Resolve customer issues and meet customer needs.
-Educate customers on breadth of products and services available.
-Utilize First Call Resolution on prior orders.
-Achieve call quality, productivity, and, accuracy targets.
-Utilize multiple computer systems.
Required Knowledge, Skills & Abilities
-Excellent voice quality, tone, pronunciation, and inflection
-Strong computer, web navigation, and data entry skills
-Desire to exceed customer expectations
-Professional and confident demeanor
-Extremely helpful to customers
-Open to observation and coaching
-Family friendly schedules Monday-Friday (8 hour days) between 7:30am – 7:00pm
Desired Knowledge, Skills & Abilities
-Experience in Telesales or Customer Service, call center environment.
-Ability to work in a team environment to achieve individual and team targets
-Safety, Construction, Manufacturing, Oil & Gas, or Education knowledge
Benefits and Perks
-Full Medical and Dental Insurance Offering.
-Paid Vacation and Holidays.
-Volunteer Program dedicated to charitable participation in our community.
-Children Gift Program.
Apply by sending your CV to our Email: firstname.lastname@example.org and Whatsapp number: +1(813)646-8011 for direct communication. Closing date for Applications August 31 2018More details: Customer Service Representatives Wanted